TECHNICAL SUPPORT
VIDEO PLAYING, LOGIN, BILLING, CANCELLATION
- How do I download / stream the videos?
- Download - Simply click on link and option to save as will popup
- Stream - Click the link button or thumbnail, and video will start automatically
- Broadband Connection DSL / CABLE is required
- Javascript must be enabled to view videos
- Make sure ActiveX is enabled - May be required
- Get up-to-date internet browser installed, example - IE 7+, Firefox 3.5
- Earlier versions may work adequately, but we cannot guarantee it
- Where do I get the latest Flash Plugin?
- What if I still can't stream the videos?
- Security & Privacy settings need to be adjusted to a "Medium" level
- Why will my username/password not work?
- Username and password are case sensitive
- Check your CCBill email confirmation
- Make sure you do not share your username/password - Results in termination
- If locked out due to failed login attempts - Please try later
- How do I cancel my membership?
- CCbill is our preferred credit card merchant
- You may cancel at anytime without penalty
- Click on the following to cancel: Cancellation Request
- Your account will remain active until the expiration date
- If not cancelled, as a courtesy, your account will automatically rebill each month